How can I protect my identity?

From safety tips to travel tricks, learn how to protect yourself and your identity in the digital age here.


How do I protect my computer?

Learn how to protect your computer when using the internet, external devices and software here.


How do I protect my online banking account?

1. When available, set up multi-factor authentication on your online banking account and email login. Scammers will often hack an email address first, then take it over to look for bank emails.

2. Use a passphrase instead of a password. For example, “1#ILCCATSF”, which contains a recommended number, 1, and a special character, #. The phrase stands for “I Love Cotton Candy at The State Fair,” so together it is 1#ILCCATSF.

3. Call American Bank directly at 214.358.3111 or log into your account to verify messages or emails that may look like they came from us.

4. Keep your browser up to date with the latest defenses, like virus protection and malware alerts.


What do I do if there is a data breach?

1. Call us immediately if you see any unusual activity on your American Bank accounts!

2. Monitor Your Bank Accounts

Whether your debit or credit card information was or was not included in a data breach, it’s a good habit to check your bank accounts regularly (daily is best). The quickest and most convenient way to do this is through online banking or on our mobile app. Through online banking or the mobile app, you can set up alerts to notify you if your account has a balance change, check cleared or a transaction over an amount that you set.

3. Freeze Your Credit

Bad actors can gain access to your credit report with the right amount of information. To prevent any new loans or credit cards being taken out in your name, you should immediately freeze your credit with all three of the major credit bureaus. This service is free and to do this, you will need to verify your identity with a copy of a photo ID, your SSN and proof of your current residence. Some will even require you to set up a PIN you can use to unfreeze your report, should you need to apply for credit. Their contact information:

Equifax

Equifax.com/personal/credit-report-services | 800.685.1111

Experian

Experian.com/help | 888-EXPERIAN | 888.397.3742

TransUnion

TransUnion.com/credit-help | 888.909.8872

4. Check Your Credit Report Weekly (or at least monthly)

Even after you’ve frozen your credit reports, you should still get a copy from each bureau to ensure there is no fraud taking place. Since the pandemic, all three bureaus are allowing consumers free access to their credit reports weekly. You can visit AnnualCreditReport.com to check all three weekly until April 20, 2022. You won’t get a score there, but you can review your reports to make sure there are no unauthorized new accounts. If you do find any new unauthorized accounts, please work directly with the credit bureaus (Experian, Equifax, TransUnion) to dispute them. Additionally, you can use IdentityTheft.gov to report ID Theft.


What do I do if my card is lost or stolen?

To report a lost or stolen debit card, please call 1.800.500.1044 at any time, day or night.


What are American Bank’s hours?

Dallas Branch

Lobby

Monday – Thursday 9 a.m. – 4 p.m.

Friday 9 a.m. – 5 p.m.

Drive Through

Monday – Friday 8 a.m. – 5 p.m.

Saturday 9 a.m. – 12 p.m.

The Dallas Branch is closed Sundays and Federal Holidays*

Irving Branch

Lobby

Monday – Thursday 9 a.m. – 4 p.m.

Friday 9 a.m. – 5 p.m.

Drive Through

Monday – Friday 9 a.m. – 5 p.m.

Saturday 9 a.m. – 12 p.m.

The Irving Branch is closed Sundays and Federal Holidays*


What is American Bank’s routing number?

American Bank’s routing number is 111005774.


How do I reorder checks or order new checks?

To reorder or order checks, please contact us at 214.358.3111.


 

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For Lost Or Stolen Debit Cards call. 1-800-500-1044.